Empowering Malaysians with Personalised Connectivity - The New CelcomDigi App
CelcomDigi Berhad (“CelcomDigi”) has officially launched the new CelcomDigi app, a single, powerful mobile application that merges the best features of the Celcom Life and MyDigi apps. Built in-house, the app is designed to offer customers a seamless, secure, and intuitive digital experience, providing full control over their digital lifestyle in one place.
The app introduces a range of new features aimed at enhancing user convenience, offering easy access to value-added services, continuous support, and rewards—all within a user-friendly interface. It marks a significant step forward in CelcomDigi’s post-merger integration and transformation, delivering on the company’s promise of a superior and unified customer experience.
A Milestone in CelcomDigi’s Transformation Journey
Replacing the former Celcom Life and MyDigi apps, the CelcomDigi app represents the final and most important phase in the company's brand unification efforts. Over the past three years, CelcomDigi has successfully integrated its products, services, retail outlets, and online platforms under a single, cohesive brand—backed by Malaysia’s widest, fastest, and most secure network.
Serving a customer base of over 20 million, the new app will now be the primary digital touchpoint, delivering personalised and scalable digital experiences, and underscoring CelcomDigi’s commitment to putting customers at the heart of everything it does.
Customer-First, AI-Enhanced Experience
Albern Murty, Acting Chief Executive Officer of CelcomDigi, said:
"This launch is a testament to our customer-obsessed mindset. By combining the best of our previous apps with new service features and AI-enhanced support and security, we’re delivering a powerful experience that puts full control in our customers’ hands. We are reimagining how we engage, putting the customer at the centre of every interaction and paving the way for the next wave of growth and value."
Everything you need, all in one app
The CelcomDigi app has been crafted based on insights from over 10 million users, and further refined through feedback from more than 100,000 beta testers. Its design is centred around three key themes:
- Everyday Convenience - Features under this theme are designed to address real customer pain points by making everyday tasks easy and elevating convenience. From Everything in one, which allows multiple lines and services to be managed seamlessly within a single app to Auto-Reload Magic, that ensures prepaid customers’ lines stay active and never run out of credit for uninterrupted usage.
- Digital Lifestyle, Built-in – This theme sets the app apart by bringing more features beyond calls and data. It includes value-added services directly within the app, from world-class streaming Entertainment like Disney+ and Viu to smarter travel with Roaming pre-booking that connects instantly upon arrival. There is also built-in Security features that ensure safer access, including biometric sign-in, one-device protection, and eKYC.
- Creating Delightful Moments – The app also includes support, rewards and gamified features that enhance the customer experience. Customers can get Always-on help through AI-RA, the app’s AI-powered support system, enjoy Daily dose of fun with Daily Streak, a 7-day challenge to unlock more rewards and look forward to 3-2-1 Surprise, offering free rewards every Wednesday. Additionally, the For You feature personalises the experience by learning customers’ habits over time. Instead of receiving generic deals, customers get tailored suggestions based on their preferences and usage, making the app smarter and more relevant with every interaction.
Built-in protection, right at your fingertips
As scams and online fraud continue to rise, CelcomDigi is committed to making digital safety accessible to all. Through the app, customers have direct access to a dedicated Safety page featuring practical tools and insights to protect themselves online. Scam incidents can also be reported quickly with just a tap.
Building on this commitment, MobileSHIELD is now available within the app, allowing customers to subscribe directly. Available from just RM4/month, MobileSHIELD offers affordable defence against scams, malicious apps and privacy threats, empowering Malaysians to navigate their digital lives with confidence. This is one of the many safety products launched by CelcomDigi over the past year to create a secure environment for its customers, including WebSHIELD, e-Sim and Private Sim.
Download the new CelcomDigi app today to enjoy exclusive launch offers
Starting today, CelcomDigi app users can enjoy the following launch rewards:
- 100GB for only RM1, a one-time high-speed data pass with unlimited purchase, limited to 1 million passes.
- Special rates for streaming entertainment such as Disney+ (Basic) at RM12.90/month, Disney+ (Premium) at RM27.90/month, and Viu at RM3.90/month.
- Enjoy free roaming and IDD calls for 12 months, exclusive to postpaid customers.
Customers currently using the Celcom Life and MyDigi apps are encouraged to switch to the CelcomDigi app immediately, as both apps will be discontinued on 31 December 2025. The new CelcomDigi app is available for download now on the Apple App Store and Google Play Store.
Scan to download the CelcomDigi app
For more information, visit https://cdlink.net/app
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